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How maggie88 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our lobby — and how we keep that data safe.

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maggie88 How maggie88 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, Retention and Account Security

We apply SSL encryption across every page of the platform, including the deposit flow for Touch 'n Go eWallet, Boost, and GrabPay. Your account password is stored as a one-way hash — we cannot read it, only reset it. Here is how we handle the four areas that matter most to your privacy.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences via your browser settings at any time.

Data Retention Period

Account and transaction records are retained for as long as your account is active and for a period after closure as required by applicable financial record-keeping obligations in Malaysia.

Account Security Practices

Every login triggers an OTP check to the mobile number on your account. Suspicious session patterns — such as a new device or unfamiliar IP — prompt an additional verification step before access is granted.

Requesting Changes to Your Data

You may request corrections, access or deletion of your personal data by contacting us via live chat or email. We verify your identity before actioning any changes to protect your account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of the data we hold on your account, ask us to correct inaccurate details, or raise a concern about how your information has been used, get in touch through any of the channels below. We aim to respond to data-related requests within a reasonable timeframe and will keep you updated on progress.

Team online

Live Chat

Start a live chat session from within your account dashboard — the quickest path for account data queries and identity verification questions.

Email Support

Send a written data request or privacy concern to our support email. Include your registered account name so we can locate your record without delay.

Account Help Centre

Log into your account and navigate to the Help section to submit a formal data access or correction request directly tied to your account record.

Common Questions About Your Privacy on maggie88

The questions below cover the privacy points we hear most often — from what data we hold to how you can request changes. If your question is not covered here, reach out via live chat from your account dashboard.

We collect your name, email, contact number and date of birth for account verification. Device and session data, such as IP address and browser type, are also recorded to protect your account.

No. We record transaction references and deposit amounts to match payments to your account, but we do not store your wallet PIN, passwords or full payment credentials — those stay in your own app.

Yes. Submit a data access request via live chat or email with your registered account name. We verify your identity first and then provide a summary of the personal data held on your record.

Data is kept while your account is active and for a further period after closure to meet financial record-keeping obligations applicable in Malaysia. We do not retain data beyond what is necessary.

We do not sell your data. Information is shared with payment processors — such as those handling GrabPay, DuitNow or FPX transfers — only to the extent needed to complete your transaction.

Contact us through live chat or the Help section in your account. We will verify your identity before making any changes, corrections or deletions to the data held on your account record.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.